Financial markets and the banking industry is currently developing dynamically: growing consumer demand, banks are changing focus from big business to private clients and strive to offer a comprehensive set of banking products and services of better quality than its competitors. To achieve these goals financial institutions are investing heavily in their IT infrastructure, trying to make the interaction with customers simple and affordable.
In Kazakhstan, Kaspi Bank, a leader in retail lending in the country, operates the country's largest call center. To ensure the efficient operation of its CRM-system Oracle Siebel it became necessary to implement intellectual balancing client access to the web-server and application server. The bank’s technicians analyzed the possibility of several products available in the market, as a result of tests it decided to implement Citrix NetScaler.
“Kaspi Bank has been using Citrix products to address infrastructure problems. Reliability and ease of working with them has been a key factor in the selection of Citrix NetScaler,” commented project deputy chairman, Mamuka Kirvalidze. “The integration of Citrix NetScaler in the IT-infrastructure means we have a reliable and efficient tool for the smooth operation of our system, especially as in recent years the number of our clients has increased significantly. The Citrix solution helps to optimize costs, build enterprise cloud and mobile networks, and most importantly protects the application, network and infrastructure, making our business stable."
The project for the implementation of Citrix NetScaler was necessary to solve the following problems:
Kaspi Bank - a leader in the field of retail services in Kazakhstan. Ranked first for lending and third of for the deposit portfolio. The Bank invests in information technology to provide customers a full range of banking services offered by the market today.
As a comprehensive and integrated solution, to ensure the security of data centers and buildings, an enterprise cloud solution was selected - Citrix NetScaler. Implementing Citrix NetScaler held in the framework of the project for the deployment of a bank product CRM Oracle Siebel.
Citrix NetScaler makes effective use of information resources of servers and network and secures business-critical web-applications from different types of attacks. The NetScaler Insight Center package, provided by the owners of the Citrix NetScaler license, designed to troubleshoot application performance in today's complex networked systems and data centers. The service analyzes the information transmitted by the network protocol application, NetScaler AppFlow, which is an effective tool for monitoring. Active development of the Citrix NetScaler product updates and enables timely resolution to problems.
Implementing Citrix NetScaler has helped to balance the load and make the application delivery controller central hub to send all of the information-oriented applications. NetScaler Insight Center provided the multidimensional reporting of visibility applications, performing the role of a central dashboard for the end users and the internal application servers.
The cooperation of the bank with Citrix does not restrict the use of Citrix NetScaler with CRM Oracle Siebel. Currently, nearly 20 banking services use Citrix NetScaler. Also virtual appliances VPX (Virtual Appliance) were purchased hardware solutions NetScaler MPX 7500 Citrix working with software products. These decisions will help to create a powerful, versatile and safe system that will optimize and accelerate the process of working with Web-based applications. Moreover solutions are easily scalable, new software features will be added as they become available, without having to spend money to upgrade the hardware.
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